Thursday, January 20, 2005

BPM software helps council meet FOI Act

From VNUnet 19th Jan

"Portsmouth City Council is using business process management (BPM) software to to adhere to the Freedom of Information Act. The council is using web-based workflow software from BPM supplier Metastorm that integrates with its existing helpdesk and call centre systems. It automatically assigns actions and queries based on pre-defined rules."

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